Cancellation Policy

Policies

Your appointment is important to us, and the reserved time is especially for you. We understand that schedules can change, but we kindly request at least 48 hours notice for any appointment changes.

Cancellations

Please understand that if you forget to cancel your appointment without providing sufficient notice, we lose the opportunity to book another guest during that time slot. As a result, we reserve the right to charge 50% of the total service cost for any missed appointments that we are unable to fill.

No-Shows

If you miss an appointment without cancelling, you will be charged 100% of the service cost before you can book another appointment.

Failure to confirm your appointment may result in losing your spot. If you don’t confirm your appointment within 12 hours of the scheduled time, it will be canceled.

Late arrivals

Services for clients who arrive late will be adjusted to fit the remaining appointment time without a change in pricing. Clients arriving more than 30 minutes late may need to be rescheduled, and cancellation fees will be applied.

Privacy Policy

I. Overview

Lavender, The Spa has developed this Privacy Policy to explain how we may collect, retain, process, share and transfer your Personal Data when you visit our Site or use our Services. This Privacy Policy applies to your Personal Data when you visit our site or use our services, and does not apply to online websites or services that we do not own or control.

This Privacy Policy is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use our Sites and Services. Please note that our Service offerings are subject to change or modify.

We have defined some terms that we use throughout the Privacy Policy. You can find the meaning of a capitalized term in the Definition Section.

If you are an individual who resides in the United States of America and filled our Contact Form, you should also review our Consumer Privacy Notice to understand our privacy practices and the privacy choices we offer you.

Please contact us if you have questions about our privacy practices that are not addressed in this Privacy Policy.

II. What Personal Data Do We Collect?

We may collect information about you when you visit our Sites or use our Services, including the following:

Contact Form and Use information – When you fill out the Contact Information Form to request our price list or description of the services, we will collect Personal Data as necessary to offer and fulfill the Services you request. Depending on your request, we may require you to provide us with your name, telephone number and e-mail address to schedule your service. We may require you to provide us with additional Personal Data such as allergies and sensitivities to customize your treatment as you use our Services.

The information shared with Lavender, The Spa is for contact only and will not be shared with any third party entities.