Policies

Cancellation Policy

Policies

Your appointment is important to us, and the reserved time is especially for you. We understand that schedules can change, but we kindly request at least 48 hours notice for any appointment changes.

Cancellations

Please understand that if you forget to cancel your appointment without providing sufficient notice, we lose the opportunity to book another guest during that time slot. As a result, we reserve the right to charge 50% of the total service cost for any missed appointments that we are unable to fill.

No-Shows

If you miss an appointment without cancelling, you will be charged 100% of the service cost before you can book another appointment.

Failure to confirm your appointment may result in losing your spot. If you don’t confirm your appointment within 12 hours of the scheduled time, it will be canceled.

Late arrivals

Services for clients who arrive late will be adjusted to fit the remaining appointment time without a change in pricing. Clients arriving more than 30 minutes late may need to be rescheduled, and cancellation fees will be applied.

 

Return Policy

If your LavenderTheSpa.com purchase does not meet your satisfaction, you may return it within 30 days of purchase.

To return an item (excluding sample products), the item must be new, unused and in its original packaging. You may return the item to Lavender Spa or by mail.

Refunds:

The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for purchase.

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Exchanges:

At this time we do not offer exchanges.

 

 

Privacy Policy

I. Overview

Lavender, The Spa has developed this Privacy Policy to explain how we may collect, retain, process, share and transfer your Personal Data when you visit our Site or use our Services. This Privacy Policy applies to your Personal Data when you visit our site or use our services, and does not apply to online websites or services that we do not own or control.

This Privacy Policy is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use our Sites and Services. Please note that our Service offerings are subject to change or modify.

We have defined some terms that we use throughout the Privacy Policy. You can find the meaning of a capitalized term in the Definition Section.

If you are an individual who resides in the United States of America and filled our Contact Form, you should also review our Consumer Privacy Notice to understand our privacy practices and the privacy choices we offer you.

Lavender, The Spa respects your privacy.

By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

  •   Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form. email, rental agreement, or third-party reservation systems.
  •   Data Usage: We use your data solely for sending updates, promotions, and reminders related to our products or services.
  •   Data Security: We protect your data with secure storage measures to prevent unauthorized access.
  •   Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
  •   MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
  •   Messages are recurring, and message frequency varies.
  •   Contact Lavender, The Spa at 1-877-291-7114 or LavenderTheSpa@yahoo.com for HELP or to STOP receiving messages.
  •   Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to: LavenderTheSpa@yahoo.com or 1-877-291-7114. After unsubscribing, you will receive a final SMS to confirm you have unsuscribed and we will remove your number from our list within 24 hours.
  •   You can send HELP for additional assitance, and you will receive a text including our Phone number, email and website. We are here to help you.
  •   Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Lavender, The Spa will not sell, rent, or share the collected mobile numbers

II. What Personal Data Do We Collect?

We may collect information about you when you visit our Sites or use our Services, including the following:

Contact Form and Use information – When you fill out the Contact Information Form to request our price list or description of the services, we will collect Personal Data as necessary to offer and fulfill the Services you request. Depending on your request, we may require you to provide us with your name, telephone number and e-mail address to schedule your service. We may require you to provide us with additional Personal Data such as allergies and sensitivities to customize your treatment as you use our Services.

The information shared with Lavender, The Spa is for contact only and will not be shared with any third party entities.

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